FAIR PROCESSING NOTICE (HOW WE USE PERSONAL INFORMATION)
1. Who we are
When we refer to “we”, “us” and “our” in this notice it means AMA Insurance Services Limited. It also
includes where relevant to your insurance application, policy or claims the insurers who underwrite your cover.
When we say, “you” and “yours” in this notice, we mean anyone whose personal information we may collect, including:
· anyone seeking an insurance quote from us or whose details are provided during the quotation process, policyholders and anyone named on or covered by the policy
· anyone who may benefit from or be directly involved in the policy or a claim, including claimants and witnesses.
2. How we use personal information
We use personal information in the following ways:
· to provide quotes, administer policies and policyholder claims to fulfil our contract
· to administer third party claims, deal with complaints and prevent financial crime to meet our legal obligations
· to manage our business and conduct market research to meet the legitimate needs of our business
· to send marketing information if we have received your specific consent.
You have the right to object to us using your personal information. You can do this at any time by telling us and we will consider your request and either stop using your personal information or explain why we are not able to.
Our contact details can be found below.
3. Automated decision making, including profiling
Insurers may use profiling and automated decision making, to assess insurance risks, detect fraud, and administer your policy. This helps insurers decide whether to offer you insurance determine prices and validate claims. If you disagree with the outcome of an automated decision please contact our Operations Director by email at mark.amainsurance@gmail.com and we will advise which insurers to contact.
4. The personal information we collect
We collect the following types of personal information about you so we can complete the activities in section 2, “How we use personal information:”
· basic personal details such as name, age, address and gender
· family, lifestyle and social circumstances, such as marital status, dependants and employment type
· financial details such as direct debit or payment card information
· photographs and/or video to help us manage policies and assess claims
· tracking and location information if it is relevant to your policy or claim
· identification checks and background insurance risk details including previous claims information
· medical information if it is relevant to your policy or claim
· criminal convictions if it is relevant to your policy or claim
· accessibility details if we need to make reasonable adjustments to help
· business activities if it is relevant to your policy or claim.
5. Where we collect personal information
From you, your representatives or from publicly available sources, including information you have made public, for example on social media.
From other persons or organisations, for example:
· credit reference and/or fraud prevention agencies
· emergency services, law enforcement agencies, medical and legal practices
· insurance industry registers and databases used to detect and prevent insurance fraud, for example the Claims and Underwriting Exchange (CUE)
· insurance investigators and claims service providers
· insurers or service providers who underwrite the cover or provide the services for our products
· other involved parties, for example claimants or witnesses.
6. Sharing personal information
We may share your personal information
· other companies
· credit reference, fraud prevention and other agencies that carry out certain activities on our behalf, for example the Insurance Fraud Bureau (IFB)
· our approved suppliers to help deal with claims or provide our services, for example vehicle repairers, legal
advisors, loss adjusters, premium finance companies and risk surveyors
· insurers, third party underwriters, reinsurers, insurance intermediaries, regulators, law enforcement, the Financial Ombudsman Service (FOS); and other organisations that provide services to us or you
· prospective buyers in the event AMA Insurance Services Ltd wishes to sell all or part of its business
7. How long we keep personal information
We keep information only for as long as we need it to administer the policy, manage our business or as required by law or contract.
8. Know your rights
You have the right to:
· object to us using your personal information. We will either agree to stop using it or explain why we are unable to (the right to object)
· ask for a copy of the personal information we hold about you, subject to certain exemptions (a data subject access request)
· ask us to update or correct your personal information to keep it accurate (the right of rectification)
· ask us to delete your personal information from our records if it is no longer needed for the original purpose (the right to be forgotten)
· ask us to restrict the use of your personal information in certain circumstances (the right of restriction)
· ask for a copy of the personal information you provided to us, so you can use it for your own purposes (the right to data portability)
· make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but you are entitled to complain directly to the Information Commissioner’s Office (ICO) www.ico.gov.uk
· ask us, at any time, to stop using your personal information, if using it is based only on your consent (the right to withdraw your consent)
If you wish to exercise any of these rights you can do so by contacting our Office:
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